Have questions about your orders, returns, or account? You’re in the right place. This Customer Care FAQ page covers our most requested support topics.
📦 Order & Account Management
Q1: How can I track my order?
A: Once your order is shipped, you will receive a tracking link via email or SMS. If you don’t receive it, contact us at paybitolk@gmail.com.
Q2: Can I update my delivery address after ordering?
A: You can request an address change before your item is shipped. After dispatch, we may not be able to change the address.
Q3: How can I view my order history?
A: If you signed in using Google, you can request your order history by contacting our support team. Guest users should keep order confirmation emails for reference.
🔄 Returns & Exchanges
Q4: Can I return a product I don’t like?
A: Returns are only accepted for defective, damaged, or incorrect products. We do not accept change-of-mind returns.
Q5: How long do I have to return an item?
A: You must request a return within 3 days of delivery. The product should be unused and in its original condition.
Q6: How do I start a return?
A: Contact us at paybitolk@gmail.com with your order ID, reason for return, and photos/videos of the issue.
💬 Customer Support
Q7: How do I contact Paybito.lk support?
A:
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📧 Email: paybitolk@gmail.com
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📞 WhatsApp/Call: +94-71-8940531
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🕒 Hours: Monday to Saturday, 9:00 AM – 6:00 PM
Q8: How fast will I get a response?
A: We usually respond to emails and WhatsApp messages within 24 hours during business days.
Q9: Do you offer live chat?
A: Not at the moment, but we're working on adding this feature soon.
🎁 Promotions & Offers
Q10: How do I apply a discount code?
A: During checkout, if a valid promo code is available, enter it in the discount field and click “Apply.”
Q11: Can I get updates on new arrivals and sales?
A: Yes! Subscribe to our email newsletter or follow us on TikTok, Instagram, and Facebook for updates.
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