Welcome to the Paybito.lk Services FAQ page. Here you’ll find answers about our shopping services, delivery process, payment options, and warranties.
🛍️ Orders & Shopping
Q1: What kind of products do you sell?
A: We sell trending electronics, fashion accessories, personal gadgets, and other lifestyle items, all at competitive prices.
Q2: How do I know a product is in stock?
A: If the product is visible and the “In Stock” labels is active, it’s available for order. If an item is out of stock, you’ll see a note or it will be removed temporarily.
Q3: Can I preorder upcoming products?
A: Pre-orders are only available for selected items and will be clearly marked. Estimated delivery times will be shown during checkout.
🚚 Delivery & Shipping
Q4: How fast is delivery?
A: Most orders are delivered within 2–5 business days, depending on your location in Sri Lanka.
Q5: Which courier services do you use?
A: We partner with trusted local courier such as Sri Lanka Postal for islandwide delivery.
Q6: Can I schedule a specific delivery time?
A: Currently, specific delivery time slots are not supported. However, you will be notified before dispatch and can contact the courier for coordination.
💳 Payments & Security
Q7: What payment methods do you support?
A: We accept:
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Cash on Delivery (COD)
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Bank transfers
Q8: Are my payments secure?
A: Yes. All payments are processed through encrypted, We never store your card details.
🛠️ Warranty & Service
Q9: Do your products come with a warranty?
A: Many electronic items include a 1–12 month warranty from the manufacturer or seller. Check the product description for warranty information.
Q10: How do I claim a warranty?
A: Email us at paybitolk@gmail.com with your order ID, issue details, and a photo/video of the fault. Our team will guide you through the process.
📌 For more info, visit our full Warranty Policy.
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